And from there check the restricted warranty information for your supplies. To confirm the warranty on your ink or toner supplies, visit the Printer and Page Yield Overview. If you have a faulty cartridge or printhead, it might be under warranty. If you have completed all the troubleshooting steps and still experiencing the same problem, then replace the printhead. If the issue continues, move to the next solution.

If the suggested steps fixed the issue, do not continue the troubleshooting.

To fix any error messages, reseat the printhead by reiterating all the above steps up to three times.

If the issue persists, move to the next step.Īt times error messages continue after inserting the printhead.

If these steps fix your issue, there is no need to proceed further with the troubleshooting.

Wait till the warm-up period is over and your printer is inactive and silent before you proceed further.

Hit the Power button to turn it on, if the printer does not turn on by itself.

Connect the power cord again to the back of the printer.

Ensure that the carriage latch is down.

Gradually keep the printhead to the left and right to ensure that the printhead fully seats in the carriage.

As you keep the printhead into the carriage, it relaxes into the carriage as it seats.

Insert the printhead back again to the carriage to reseat it.

Keep the printhead back to its position, and then put down the carriage latch.

Clasp the sides of the printhead, and slightly uplift the printhead without taking it out from the carriage.

Releasing the printer avoids the carriage to move.

Release the power cord from the back of the printer.

Wait till the carriage is sluggish and silent before proceeding further. The carriage transfers to the left side of the printer.

Put your fingers in the slot on the left side of your printer, and then pull it forward to open the cartridge door.

Perform the given steps to reseat the printhead.

If the issue continues, perform the next solution.

If these steps fix your issue, you need not continue troubleshooting.

Wait till your printer is sluggish and silent before you proceed further.

Switch on your printer if it is not automatically on.

Connect the power cord back again to the back of the printer.

Attach the power cord back into the socket.

Release the power cord from the wall outlet.

As the printer is turned on, detach the power cord from the back of the printer.

Wait for a while till your printer is sluggish and silent before you continue.

Perform these steps to restart the printing device.

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